Contact Us

Welcome to PetThreads! We're committed to providing every customer with a smooth, enjoyable, and reliable shopping experience. Whether you have questions before placing an order or need assistance after your purchase, our dedicated support team is always ready to help.

We understand that choosing the right clothing for your dog is important. If you need help selecting the correct size, learning more about a product, checking your order status, or requesting a return, simply reach out to us. Our customer service team is committed to responding promptly with friendly, professional assistance.

Customer Support

PetThreads

Address:
1795 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada

Phone:
(647) 556-1947

Email:
support@PetThreads.store

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays: Closed

Order Support

Need assistance with your order? We're happy to help with:

  • Order confirmation
  • Shipping updates
  • Tracking information
  • Product recommendations
  • Size guidance
  • Returns & exchanges
  • Refund requests
  • General inquiries

Shipping Information

We proudly offer Free Worldwide Shipping on all orders.

Estimated delivery time: 7–10 business days.

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your package every step of the way.

Returns & Refunds

Your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a 30-day free return and refund policy. Simply contact our support team within 30 days of receiving your order, and we'll guide you through our simple return process.

We're Here For You

At PetThreads, every customer matters. Whether you're shopping for your dog's everyday wardrobe, a seasonal outfit, or a special occasion costume, we're committed to delivering exceptional products backed by outstanding customer service.

Thank you for choosing PetThreads. We appreciate your trust and look forward to helping your furry companion stay comfortable, stylish, and happy.