Shipping policy
Thank you for shopping with PetThreads. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for more information.
Free Worldwide Shipping
We proudly offer free worldwide shipping on every order with no minimum purchase required. No matter where you live, we'll deliver your order directly to your doorstep at no additional shipping cost.
Processing Time
Orders are typically processed within 1–2 business days after payment has been confirmed. During busy seasons, holidays, or promotional events, processing times may be slightly longer.
Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days
Please note that delivery estimates do not include weekends or public holidays and may vary depending on your location and local customs procedures.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your package throughout its journey.
Customs & Import Duties
International orders may be subject to customs inspections or import regulations depending on your country's policies. Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated.
Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to weather conditions, customs clearance, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order. PetThreads cannot be responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your package is lost, damaged during transit, or has not arrived within the expected timeframe, please contact our customer support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us.
PetThreads
Website: PetThreads.store
Email: support@PetThreads.store
Phone: (647) 556-1947
Address: 1795 Rue de la Doucine, L'Ancienne-Lorette, QC G2E 6H7, Canada