Contact information
Welcome to PetThreads. We value every customer and are committed to providing friendly, professional, and reliable support throughout your shopping experience. Whether you have questions before placing an order or need assistance after your purchase, our customer service team is always here to help.
Our Store
PetThreads
Website:
PetThreads.store
Business Address:
1795 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada
Contact Details
Email:
support@PetThreads.store
Phone:
(647) 556-1947
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays: Closed
How We Can Help
Our support team is available to assist you with:
- Product information
- Size recommendations
- Order confirmation
- Shipping updates
- Tracking assistance
- Returns & exchanges
- Refund requests
- General inquiries
We aim to respond to all email inquiries within 24–48 business hours.
Shipping Information
We proudly provide Free Worldwide Shipping on all orders. Most packages are delivered within 7–10 business days, and tracking information will be sent once your order has been dispatched.
Returns & Refunds
We offer a 30-day free return and refund policy to ensure a worry-free shopping experience. If you need to return or exchange an item, simply contact our support team and we'll guide you through the process.
Thank You
Thank you for choosing PetThreads. We appreciate your trust and look forward to helping you find stylish, comfortable clothing for your furry companion. Your satisfaction is always our top priority.